I’m a Friend or Family Member


If you are worried about a friend or family member’s medication use, we can help. The Medication Support and Recovery Service (MSRS) is a free and confidential service for individuals and families who are affected by problems with prescription or over-the-counter medications.


WHAT FAMILY SERVICES DO WE HAVE?

The MSRS offers counselling and support for anyone who is worried about a friend or family member’s use of medications. We can provide free individual and family counselling, as well as information and advice.

You can come to our service even if the person you are worried about doesn’t want to seek treatment yet. We can also connect you with doctors and other health services to support your overall health and well-being.

WHERE ARE WE LOCATED?

The MSRS is based in community health services across the East and North-East suburbs of Melbourne. You can come to any one of our services, regardless of where you live.

WHO CAN COME TO THE MSRS?

Anyone who is worried about a friend or family member’s medication use can come to our service for help, regardless of your age or where you live. You can come to our service even if the person you are worried about isn’t attending treatment themselves.

HOW MUCH DOES IT COST?

Our program is fully funded by the Eastern Melbourne Primary Health Network, so all services are provided at no cost to you. You don’t need a Medicare card or GP referral to refer to our service.

HOW DO I MAKE AN APPOINTMENT?

To make an appointment or find out more information, you can fill in the self-referral form below and we’ll call you within two business days. You can also call us on 1800 931 101 to speak to the MSRS intake worker (9am – 5pm, Mon-Fri).